Last updated: January 2025
3-Day Money-Back Guarantee
At ZenaTV, we are confident in the quality of our IPTV UK service. That is why we offer a 3-day money-back guarantee on all subscription plans. If you are not completely satisfied with our service within the first 3 days of your purchase, you can request a full refund.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team within 3 days of your purchase via email at [email protected] or through our contact page.
- Provide your order details including the email address used for registration.
- Briefly explain the reason for your refund request (optional but helpful for us to improve).
Refund Processing
Once your refund request is received and approved:
- Refunds are processed within 3-5 business days.
- The refund will be issued to the original payment method.
- Your IPTV subscription will be deactivated upon refund approval.
Conditions
Please note the following conditions for refund eligibility:
- Refund requests must be made within 3 days (72 hours) of the initial purchase.
- Refunds are not available for subscription renewals -- only for first-time purchases.
- Chargebacks initiated without first contacting our support team may result in account termination.
- Abuse of the refund policy (e.g., multiple refund requests) may result in being denied service.
Non-Refundable Situations
- Requests made after the 3-day guarantee period
- Accounts terminated due to violation of our terms of service
- Issues caused by the user's internet connection or device compatibility
Contact Us
If you have any questions about our refund policy, please do not hesitate to contact us at [email protected].